FREQUENTLY ASKED QUESTIONS

– THINGS WE HAVE HEARD BEFORE –

 

QUESTIONS RELATED TO GARMENT PRINTING

We do not have minimum orders! Yay! However there is still a set up fee with both screen print and embroidery, therefore if you were to purchase a single item this may cost much more per unit than completing a bulk order.

This shouldn’t be a problem. We print on hundreds of different brands but to make it easy we only list the most popular ones. As long as we can get the blanks we will print it for you. Just drop us an email and we will see what we can do!

Screen setups are based on the amount of colours in your design, so a screen needs to be set up for each colour. If you are printing a light colour on a dark or light coloured garment, we strongly recommend printing an under base to keep the colours vibrant. This also counts as an additional screen/colour; so, for example, printing white on black would count as a 2 colour print. If you have any questions about how many screen setups your design might need, get in touch with us.

Sorry, it’s very unlikely that your screen, mesh count, emulsion and registration will fit in with our set up. If we haven’t provided the screen – we wont print it. 

Yes, there are a few things to bare in mind first though. If you purchase a screen, you must store this yourself as we do not store screens under any circimstances. It is also worth noting that you will still need to pay a reduced set up fee per order. Contact us for more details.

Yes. The sampling fee applies to cover the time we would need to spend setting up the design/screens/inks to then print one or two garments, for example. 

We require full upfront payment from all clients. 

Unfortunatly not as this would stall production times. We are always happy to send some action shots once the job is complete though!

Sure thing! Everyone comes in different shapes and sizes. You can order a selection of sizes with all orders. 

Yep. Different shirt colours are a brilliant way of creating variety at a cheaper price. Changing ink colours are also great, however this does come at a small additional cost.

Yes, you can supply your own garments however, in this instance, Squeegee & Ink Ltd can not be held responsible for any damage costs to the garments during the decoration process. Please note that supplied items are provided at your own risk as some materials may react badly to the print/embroidery process.

All supplied garments must be checked by the customer before sending them to ensure that there are no manufacturing defects. Squeegee & Ink Ltd will not, at any time, be responsible for any imperfections in the finished product if faulty garments are supplied.

All garments are supplied at your own risk and Squeegee & Ink Ltd will not be responsible for the cost of the supplied garment. Due to the nature of the business, spoils are possible and we strongly recommend supplying some extra pieces if you need exact quantities.

Please be aware that a handling fee may be added at our descretion. 

Our standard turnaround time is 3-10 working days + shipping time. Turnaround time is only an estimate and is not guaranteed. It only starts when your order is paid for, we have all information to complete it, and we have the final approval from you via email. Complex designs or orders with extra add-ons may increase turnaround time. The most up-to-date turnaround time will be confirmed once the order is booked in. If you have a deadline for your order, you must let us know when placing your order and a rush fee may apply.  Any circumstances out of Squeegee & Ink’s control (i.e. weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored in to the initial turn around time estimate.

We believe that our prices are very competitive given the skill and time we take during the production process. The quality of our work is first class. Give us the specifics of your order, we’ll assess whether we are offering the same service as the competitor, and we would hope to meet or beat it.

QUESTIONS RELATED TO SCREEN PRINT CONSUMABLES

When purchasing from the website there is an option to ‘collect from the studio’. We are open most days, early and late. Give us a call and we will make sure you can collect at a convenient time. We have trialled lots of couriers and postal services over the past 7 years. We have found the best overall service in DHL. If you can’t pop by the studio, we will happily send your delivery out via DHL. 

No problem! Just send all your images through via www.wetransfer.com 

You can add multipul files in one email using this FREE service. Just pop a little message in the text box with your name and any reference. 

PLEASE DO NOT SEND LOTS OF INDIVIDUAL EMAILS WITH ATTACHMENTS. These will get lost in our inbox!

Yes, we can help you with this. Just email us your idea and we’ll find out the best way to create the artwork. Our artworking fee starts at £25+vat.

We have teamed up with an awesome uk based ink supplier. All of our customers can recieve 5% off all the products on their website using our discount code. Check it out www.screenprintworld.co.uk 

DISCOUNT CODE : CRP5

Yes! Providing we have the items in stock and you supply all the relevent information and payment in good time. Please contact directly for real time information. 

THE MOST IMPORTANT QUESTION OF ALL

How do I get my hands on a mini squeegee keychain?!

Option 1: Visit the studio

We are open Monday – Friday, early and late. Pop in any time and pick up your mini squeegee keychain. Oh, and it’s FREE because we love to meet our customers in the flesh! 

Option 2: Leave us a review on Google

Give us a 5 star review on google and contact us with your name and address. Once we have matched up your name to the review, we will send your mini squeegee free of charge! Yay!

Option 3: Purchase on our website

Mini squeegee keychains cost £5 and are delivered right to your door. We will even chuck in some stickers too! Find it ready to purchase in our screen print consumables page.  Worldwide delivery – join the revolution!